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About Us

We have been supplying business to business equipment to the retail, hospitality and commercial industrial trades since 1994, providing products and services for use solely in relation to the purchasers business. Centrally located in the West Midlands, we pride ourselves on our competitive pricing and knowledgeable staff. Should you have any questions in regards to our business products before purchase please do not hesitate to contact by any of the methods below.

SHOPSTUFF UK LTD
Unit 60A Kirby Road
Earlsdon
Coventry
West Midlands
CV5 6HN
Phone: 08456 442210

Company Reg No: 11307282
Find us on the map:

Making A Purchase

Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. Any advertised discounts will be automatically applied to your shopping cart before payment details are required.

We accept payment by credit card, debit card, bank transfer, PayPal or cheque. If you want to pay by cheque or by bank transfer, place your order online and instead of entering credit or debit card details you can choose 'proforma invoice' and we will email you a 'pre-invoice'. Then, on receipt of payment, your order will be dispatched. If you wish to pay by credit card, but do not wish to pay online, simply submit your order online in the usual fashion and choose 'proforma invoice' as your method of payment then phone us up with the last four digits of your internet order number and your payment details. If you wish to pay by PayPal please select the payment option PayPal and we will email you a PayPal invoice.

If you have made a mistake in your order and cannot correct it in the shopping cart contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery

The vast majority of our products are held in stock. Where possible all orders received before 3pm will be sent out the same day via DPD Local. If your order has been sent with DPD and you have provided a mobile phone number when checking out, on the day of delivery you should receive an email and text message advising a 1 hour delivery window. Please note that this service is provided by our courier and not ourselves. We are currently unable to offer this service on larger or special order items such as shelving, card racks, slat wall panels or mannequins as due to their size they are often sent via other courier services. Regrettably, the delivery window alert is not available for remote and offshore areas of the UK. Please note that we cannot be held liable for any deliveries not made due to customer not being in to receive delivery regardless of whether the delivery attempt is made within the 1 hour window or not. Please remember that the 1 hour window is a 'best estimate' and not a guarantee by the courier firm. Please ensure that your email address and mobile phone number are entered correctly and that your spam settings do not block our courier’s emails. Shopstuff cannot be held responsible for any emails or text messages not being received.

If there is an unforeseen problem with your order we will endeavour to contact you. Please make sure you are in to receive your delivery. Re-delivery costs incurred by no-one being available to sign for the goods, or through incorrect delivery information being submitted will be passed onto the customer. Neither Shopstuff or the delivery organisations we use can be held liable for any costs or inconveniences incurred through delays to a delivery. If you decide not to receive the delivery in the permissible period we reserve the right to charge a handling fee of £20 + vat to cover our administration and delivery costs, as we will not be entitled to any refund from the delivery company. We guarantee that all non-custom deliveries will be made within the published mail order guidelines of 28 days. If you have not received your order within 28 days we will cancel your order if you are not satisfied and refund you in full (this does not apply to long lead time custom print jobs or special order non-stock items).

Most products (excluding shelving, mannequins and slat wall) are available for customer collection from our showroom in Coventry. All orders must be placed online to obtain exclusive web pricing. A small admin charge of £4.95 is applied to the total order. Please allow at least 4 working hours before collecting your order. Orders are only available for collection between 10am and 4pm Monday - Friday. We would always recommend phoning us on 08456 442210 prior to departure to confirm we have received and processed your order.

IMPORTANT INFORMATION ON DAMAGES: In the unfortunate event of your consignment having minor damage upon delivery, then please make a note of the extent of the damages on the driver's delivery note when signing for the goods. Please contact us immediately to report the damage. If the damage is severe then please reject the whole delivery and immediately contact us for a replacement consignment. Any damages or shortages must be reported within 24 hours of receipt of goods. Deliveries signed for 'Unchecked' are treated as being received in good condition.

Shelving & Slat Wall deliveries

Shelving orders are usually delivered within 2-5 working days - we strive for next day where possible - if you have a particular delivery date requirement please tell us and we will accommodate where possible. Due to the weight, size and vast number of possible combinations our shopping cart cannot always predict the shipping cost until we have picked your order. Should the cost vary significantly from the price quoted on the website we will contact you before processing your order. The minimum charge for any shelving delivery is £15.00.

Please note that all shelving delivery services provided by Shopstuff Ltd are out sourced to transport companies. All clients of Shopstuff Ltd who use this service do so with the understanding that no claim can be entertained for late delivery, which may result in the increased expenditure by the purchaser. Any claims for damages must be reported to Shopstuff Ltd within 24 hours of the receipt of the goods. Any claims after the 24 hours cannot be submitted for claim approval. Deliveries signed for 'Unchecked' are treated as being received in good condition.

Please report any shortages or damages within 24 hours of delivery, as we cannot rectify any problems after this period. Goods signed for as 'Unchecked' will be treated as being received in good condition.

All invoices are sent by email as standard.

Tax Charges

For orders made from the UK 20% VAT is added to all products to the prices displayed on the website.

Credit Card Security

When an order is placed on our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. There has been no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted using a SSL server. However, we understand that some people do not like giving their credit card details online. With this in mind you can place an order online and choose 'proforma invoice' - your order will then be on our system and you can contact us directly with your payment details - either over the phone or in our showroom. We also accept payment by cheque or BACS. To pay by cheque please your order online choosing proforma invoice as your method of payment then send a cheque payable to 'Shopstuff Ltd' to our address (see contact us). To pay by BACS place your order online choosing proforma invoice then contact us to make the payment.

Shopstuff take customer credit card fraud very seriously. We may carry out our own internal anti-fraud checks, including but not limited to contacting you at any time prior to dispatch of the item in order to obtain a landline and/or work telephone number, which Shopstuff may contact directly and/or check against publically available records to corroborate details given by the buyer. Shopstuff may in its sole discretion refuse to process and/or cancel orders if you cannot be contacted and/or Shopstuff reasonably suspect that the transaction is fraudulent or does not meet our stringent security checks. Shopstuff further reserve the right to dispatch items to your home and/or work address (on receipt of an email confirming the same sent from your work email address) and Shopstuff are under no obligation to dispatch to an alternative delivery address requested by you.

A security check may be triggered for some of the following reasons:

Incomplete data given on the order.
Data not matched by credit card provider (CVV code and address).
Delivery address different to the Invoice address.
Delivery address in a listed credit card fraud area.
Use of a foreign credit card.
Unusual items ordered.
No visual verification on mapping software.

Less than 1% of our orders are subject to a security check investigation, but please be aware that if your order is checked there may be a delay in processing it.

Guarantee

Most of our products come with a 12 months return to base guarantee, in most cases this is also supported by the manufacturer. Graded machines or customer warranty opt outs will not come with the standard 12 month warranty. The cost of shipping any warranty claim items back to us is at the customers cost, however we can arrange a collection in certain circumstances at a cost of £25.00 up to 10kg. Unless otherwise implied, we nor the manufacturers offer advanced swap outs, new replacements or loan machines, so you are advised to factor your own backup plan if the item purchased is critical for use, to cover the absence of machines, if being sent back under warranty.

In addition to this Sharp cash registers are also supplied with an additional manufacturer's warranty. All Sharp models starting XE-A come with 12 months collect and return warranty. This warranty is run by Infoteam who - in the event of a fault developing within the first 12 months - can be contacted on 0330 024 0804. They will log your call, you will then need to correctly package the till and Infoteam will send you a shipping label. This service is only valid in the UK mainland and only becomes active after 21 days have elapsed since delivery of the machine and you have proof of purchase. All other warranties offered are return to base, the customer securely packages and protects the item and sends the item (at their own cost) back to Shopstuff Ltd. Shopstuff Ltd would inspect it and try to resolve any issue, if this can't be resolved then we will forward it at our cost to the manufacturer, once repaired the customer will be given the option to collect the machine from us or have it shipped back to you at a fixed cost of £12.50.

We cannot be held responsible for loss of data or corrupt data. The customer is responsible for software compatibility and cable connectivity with their existing operating system. No technical support is provided with software - unless by specific prior agreement.

If the product you have purchased develops a proven and accepted (by Shopstuff UK Ltd) fault within the first seven days from delivery you may return it to us for a full refund excluding the carriage charge. Items with carriage included will have a set fee of £12.50 + vat deducted from the purchase price. The cost of returning the product is the responsibility of the customer. The product must be returned complete, unused, in original packaging and fully complete with any ancillary parts to obtain a full refund. Machines sent back not complete will be credited minus the cost of replacing these parts.

If an item is returned to us within the seven days as faulty we will inspect the product, if the product is found to be working correctly, the customer has the option to have the product sent back to them (an additional labour charge for inspecting the machine will be applied as will a carriage charge for returning the machine to the customer), collect the machine from us or pay the 30% re-stocking fee as described above.

Privacy Policy

Shopstuff UK Ltd are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and General Data Protection Regulations 2018). We collect information about you solely for processing your order. We will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us in the future.

The type of information we will collect about you when you place an order or register on our web site includes:

Name
Address
Phone Number
Email Address
Credit/Debit card details

This information is stored on our internal systems. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. We will not transfer or sell your information.

Returns Policy

We sell commercial equipment and therefore any order accepted is classed as a "business to business" transaction. These transactions are not covered by public consumer law, but by business law. By ordering from Shopstuff UK Ltd either online, over the phone, on our other channels such as eBay and amazon or in person in our showroom you are accepting that the transaction is "business to business" and that the item ordered is being used in a trade, business or profession associated to you and not for personal use. We have extensive information on all our products online and remember you can call us before ordering to double check suitability. We have included extensive product information and in some cases demonstration videos to encourage all customers to order the correct machine for their requirements. Alternatively, we have a showroom you can visit to see goods before purchasing (please call beforehand to check item availability). Please note showroom prices may vary from some of the internet exclusive deals available.

We have compiled a list of 'returns scenarios' and the costs associated within them -

Can I cancel an order for a standard product that hasn't been dispatched yet?

On certain products yes you can, but any refund given will be subject to a minimum administrative charge of £10 + vat. We incur bank card processing charges on the final vat inclusive invoice amount as soon as the order is placed, which we cannot recover. This charge covers the initial bank fees incurred and the bank refund fee charged to us and the administration for initially processing your order and the refund. Orders for certain items cannot be cancelled, see list below of items that cannot be cancelled.

Can I cancel an order for a programmed till that hasn't been dispatched yet?

Yes you can, but any refund given will be at the price of the till on our Bronze service shown on the web site as we will have incurred bank card processing charges, labour costs involved with programming your till and administration charges with processing set up sheets etc. When a programmed till is ordered, the stock is allocated to you, we unbox the till, install batteries and place it on a PDI test awaiting your set up sheet, please ensure that you can fill out and return the set-up sheets before making your purchase as once unboxed we are unable to sell this till as new and it will be offered as a catalogue return.

Can I cancel an order for a product that has been dispatched, but not yet received?

On certain products yes you can, but we will have incurred courier charges to send and then re-route your item back to us, we will also have incurred card processing charges when you placed your order and again to process the refund none of these are we able to claim back. Once returned the machine will be classified as a catalogue return and offered at a lower selling price due to condition of the outer box. The charges below cover our loses as described above and depend on if the product was a standard shipped product or has been customized to your personal requirements as additional labour has been incurred.

Programmed Till:- refund amount web site Bronze price less 20%, £10 bank charges & £20 courier charges.

Bronze Price Till:- refund amount web site Bronze price less 20%, £10 bank charges & £20 courier charges.

Can I return an item that I have ordered in error, doesn't fit or that I simply don't want?

Yes, certain products can be returned, but we will offer your returned item as a catalogue return only at a lower selling price, so to cover our already incurred courier, bank and lower selling price the following refund charges are applied.

Refund amount Web site Catalogue Return price less 30%, £10 bank charges & £10 courier charges.

Ordered in error returns can only be accepted on unused tills within 3 days of delivery and it's the customers responsibility to ensure the till is returned to us undamaged and ready for sale as a catalogue return. Please contact us if you want to change your till for a different model as in some situations we are able to offer this as an alternative option.

All other accepted items must be returned within 7 days (from invoice date).

All dimensions and manufacturer information are supplied in the product listing, if you have any doubts about the suitability of the product you can call us, email us or visit our showroom to discuss prior to ordering. Please note that all transactions with ourselves are solely commercial business to business transactions.

Please note that the following items cannot be returned due to them being either special order items, customised items, items that are realistically unable to be re-sold or offered at a price where we have removed the right to return due to it’s pricing:

Shelving
Slat wall panels and fittings
Shop counters
Mannequins
Barcode labels & printed labels
Ink rollers
Cash register supplied on Bronze service
Software once opened or registered
Consumables
Technical support packages
Programming or labour charges

Can I return an electronic item (such as a cash register) that develops a fault within the first 7 days?

Yes, you can. All of our electronic items are supplied with a 12 months return to base warranty, supported by the manufacturer after 7 days we deem you to have inspected accepted the goods.

If you think your item has developed a fault within the first 7 days please report the fault to us using the Contact Us page on this website. One of our technicians will contact you to diagnose the problem. Should they be unable to resolve the problem remotely the returns process will be initiated:
1. Customer downloads fault returns form from our website
2. Customer prints out & completes returns form
3. Customer securely packages and protects the item in the original packaging with all sundry parts so it can be delivered back to us exactly as it was received
4. Customer returns to item to the returns address provided (at their own cost)
5. One of our technicians will inspect the returned item and assess the problem.
6. If the machine is accepted by our technician as faulty you will be entitled to a full refund or replacement item - we'll give you the choice*.
7. If the item is found to be non-faulty or simply down to customer operational error then no replacement or refund will be offered. You can collect the machine off us at your expense or we can return it to you for £15 + vat. We won't charge you for the technician's time inspecting the machine.

Please note that we have a zero-tolerance policy of verbal, written or physical abuse to our staff. If you are aggressive in your communications with us we will deem any product to be non-faulty and any error to be caused by mis-use of the equipment - no refund or replacement will be offered. Any technical support in place will be cancelled without refund.

*If items are returned with any parts missing we will refund less charges for the missing parts.

What if my machine develops a fault within 12 months?

All of our new electronic items are supplied with a 12 months return to base warranty, usually supported by the manufacturer.

If you think your item has developed a fault within the first 12 months of ownership please report the fault to us using the Contact Us page on this website. One of our technicians will contact you to diagnose the problem. Should they be unable to resolve the problem remotely the returns process will be initiated:
1. Customer downloads fault returns form from our website
2. Customer prints out & completes returns form
3. Customer securely packages and protects the item in the original packaging with all sundry parts so it can be delivered back to us exactly as it was received
4. Customer returns to item to the returns address provided (at their own cost)
5. One of our technicians will inspect the returned item and assess the problem.
6. If the machine is accepted by our technician as faulty you will be entitled to a full refund or replacement item - we'll give you the choice*.
7. If the item is found to be non-faulty then no replacement or refund will be offered. You can collect the machine off us at your expense or we can return it to you for £15 + vat. We don't charge for looking at the machine.

What if my machine develops a fault after 12 months?

Although the machine will be out of warranty it may be repairable. To return an out of warranty cash register for inspection please order our 'Out of Warranty Inspection Service' product from this website. Once you have submitted your order you will be sent a returns form which you can print out and complete. You then return the machine to us in the original packaging with the completed returns form. Once our technician has inspected the machine they will advise whether the machine is repairable and what the estimated costs will be.

Can I return a non-electronic item (such as till rolls, ink roller, SD card or other consumables)?

No - unfortunately we are unable to accept returns on non-electronic items. We only sell new, unused and fresh stock items. Items like these that get returned are deemed unsuitable by us for re-sale.

Further Information

Please note that all items with return to base warranties: shipping the items back to us is at the customer's expense, as is collecting the items - unless they have developed a proven, and accepted fault. Unless otherwise implied, we nor the manufacturers offer advanced swap outs, replacements or loan machines, so you are advised to factor your own backup plan if the item purchased is critical for use, to cover the absence of machines, if being sent back under warranty.

Please take our returns policy into account before ordering.

To return a machine please download the correct returns form from the choice below. Please note that we will not accept any machines back without original packaging and a valid and correctly completed returns form. Returns MUST have our prior approval. To initiate the returns procedure please use the contact us information on the website.

Please note that we cannot be held responsible for loss of data or corrupt data. The customer is responsible for software compatibility and cable connectivity with their existing operating system. No technical support is provided with software - unless by specific prior agreement.

Any machine wishing to be returned after 7 days for whatever reason, can only be done so with the prior agreement of Shopstuff UK, however we are not bound to do so. Any return period after the 7 days will be treated as a hire and the appropriate hire charge made for this machine will be deducted from any refund or credit offered.

On certain product ranges we offer a hire service where you could try the machine before you buy. But if you are unsure on the compatibility, functions or how the machine operates please feel free to call us on 08456 44 22 10 before purchase. We will be more than happy to answer any questions. Most machines we offer are available for demonstration, inspection or trial in our showroom in Coventry before committing to purchase.

To return a machine please download the correct returns form from the choice below. Please note that we will not accept any machines back without original packaging and a valid and correctly completed returns form.

Please Click Here To Download "Machine Not Required Returns Form"

Please Click Here To Download "Return For Repair Form""

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