Delivery & Collection Options
Economy / Standard Delivery - Allows us to schedule the sending out of the order by cheaper methods or allows us to process your order in less busy periods and therefore enables us to pass on savings to you.
Next day Courier/ Specific Week Day - A standard UK mainland next day third party courier service delivered between 8am and 6pm Monday to Friday, 99.7% of all our shipments ordered before 2.30pm arrive the next business day, but no compensation is claimable from the couriers as the service is not guaranteed.
Next Day By 1pm - A guaranteed next business day service by 1pm. The must have service if it's essential your item gets there the next day.
Emergency - Subject to availability we also offer a same day service by a fully insured same day delivery company, the cost for this service is based on mileage from CV5 6HN and works out to around £1.10+ vat per mile. Parking and other charges such as congestion charge is extra.
Collection - You are welcome to collect your item from our showroom in Coventry, simply choose collection on the delivery page and you will be guaranteed the exclusive web price.( A small admin charge of £5.00 is made for this service).
The vast majority of our products are held in stock. Where possible all orders received before 3pm will be sent out the same day via DPD Local or scheduled depending on delivery service chosen. Certain large or customised products such as shelving and customised print jobs are not held in stock, but we aim to despatch as soon as possible (see Shelving section below). Our couriers offer a text and e-mail alert service, if this information is given to us they we will include it in our order processing. Please note that this system is run by our couriers and we have no control over it. Certain off-shore and remote areas will not receive the notifications.
If there is an unforeseen problem with your order we will endeavour to contact you. Please make sure you are in to receive your delivery. Re-delivery costs incurred by no-one being available to sign for the goods, or through incorrect delivery information being submitted will be passed onto the customer. Neither Shopstuff or the delivery organisations we use can be held liable for any costs or inconveniences incurred through delays to a delivery. If you decide not to receive the delivery in the permissible period we reserve the right to charge a handling fee of £20 + vat to cover our administration and delivery costs, as we will not be entitled to any refund from the delivery company. We guarantee that all non-custom deliveries will be made within the published mail order guidelines of 28 days. If you have not received your order within 28 days we will cancel your order if you are not satisfied and refund you in full (this does not apply to long lead time custom print jobs or special order non-stock items).
IMPORTANT INFORMATION ON DAMAGES: In the unfortunate event of your consignment having minor damage upon delivery, then please make a note of the extent of the damages on the driver's delivery note/pad when signing for the goods. Please contact us immediately to report the damage. If the damage is severe then please reject the whole delivery and immediately contact us for a replacement consignment. Any damages or shortages must be reported within 24 hours of receipt of goods. Deliveries signed for 'Unchecked' are treated as being received in good condition.
Please note that there is a minimum order of £100 ex vat & delivery on all shelving orders. Once processed, shelving orders are usually delivered within 2-5 working days, this is due to the extra picking time and specialist hauliers used. If you have a particular delivery date requirement please tell us and we will accommodate where possible. Due to the weight, size and vast number of possible combinations our shopping cart cannot always predict the shipping cost with 100% accuracy. Should the cost vary significantly from the price quoted on the website we will contact you before processing your order. The minimum charge for any shelving delivery is £15.00.
Please note that all shelving delivery services provided by Shopstuff UK Ltd are out sourced to transport companies. All clients of Shopstuff UK Ltd who use this service do so with the understanding that no claim can be entertained for late delivery, which may result in the increased expenditure by the purchaser. Any claims for damages must be reported to Shopstuff UK Ltd within 24 hours of the receipt of the goods. Any claims after the 24 hours cannot be submitted for claim approval. Deliveries signed for 'Unchecked' are treated as being received in good condition.
Please report any shortages or damages within 24 hours of delivery, as we cannot rectify any problems after this period. Goods signed for as 'Unchecked' will be treated as being received in good condition.
All invoices are sent by email as standard.