About Us Shopstuff are based in Coventry and have been supplying retail equipment for the last 15 years. We pride ourselves on our service and on our competitive pricing. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Shopstuff Ltd
Unit 60A Kirby Road Earlsdon Coventry West Midlands CV5 6HN
Phone: 08456 442210
Fax: 08456 443075 |
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept by credit card, debit card, bank transfer or cheque. Back ordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Delivery Options The vast majority of our products are held in stock. Where possible all orders received before 2pm will be sent out the same day via Business Post or Royal Mail (for lighter items). If there is an unforeseen problem with your order we will contact you.
Shelving & Slat Wall
Shelving orders are usually delivered within 3 working days. Due to the weight, size and vast number of possible combinations we cannot always accurately predict the shipping cost until we have picked your order. Should the cost vary significantly from the price quoted on the website we will contact you before processing your order. We only charge the true cost of shipping. The minimum charge for any shelving delivery is £12.50.
Please note that all shelving delivery services provided by Shopstuff Ltd are out sourced to transport companies. All clients of Shopstuff Ltd who use this service do so with the understanding that no claim can be entertained for late delivery, which may result in the increased expenditure by the purchaser. Any claims for damages must be reported to Shopstuff Ltd within 2 days of receipt of the goods. Any claims after the 2 days cannot be submitted for claim approval. Deliveries signed for are treated as being received in good condition.
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Delivery Schedule The vast majority of items avaliable on our website are held in stock. Where possible we will ship order the same day we receive them.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received in good condition. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK 17.5% VAT is added. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. There has been no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted using a SSL server. However, we understand that some people do not like giving their credit card details online. That is will you can order online and choose the option to send your credit card details separately. When you do this we will receive your order and you can phone your numbers through. Alternatively, you can order over the phone if you are not happy to order online. We also accept paymnet by cheque or BACS - please contact us for details. |
Guarantee All of our products come with the standard manufacturers guarantee (unless stated). The cost of shipping any faulty items back to us is at the customers cost, however we can arrange a collection in certain circumstances at a cost of £25.00 up to 10kg.
All cash registers are supplied with standard manufacturers guarantee. All Sharp models starting XEA come with 12 months on-site warranty and you will need to call Sharp on 0870 738 0000 were they will arrange for an engineer to attend your site, this service is only valid in the UK mainland. All other manufucturers offer a return to base warranty were the customer would have to send the machine back to Shopstuff at their cost we would then forward it at our cost to the manufacturer, Once repaired the customer will be given the option to collect the machine from us or have it shipped back to you at a fixed cost of £9.95. this is standard on most web sites.
On some cash registers for a small premium we offer a collect, repair or replace and return service were in the event of a fault we will collect the cash register repair or replace it and send it back to you free of charge within the warranty period.Original packaging must be retained for this service as we except no liability for goods in transit due to poor packing. |
| Reaching Us If you need to reach us please call 08456 44 22 10 (lo-call) (International +44 <phone without first zero>) or fax us on 08456 44 30 75 or write to us at SHOPSTUFF, UNIT 60A, KIRBY ROAD, EARLSDON, COVENTRY CV5 6HN. |
Privacy Policy Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes. |
Returns Policy Returns Policy
All machines come with a twelve months manufacturers warranty unless stated in the product description.
We strongly recommend that all original packaging and parts are retained for the warranty period, as we cannot accept machines back without their original packaging.
If the product you have purchased develops a fault within the first seven days from delivery you may return it to us for a full refund excluding the carriage charge. Items with carriage included will have a set fee of £10 + vat deducted from the purchase price. The cost of returning the product is the responsibility of the customer, although we can organise a reverse collection at a cost of £25 up to 10 kg. The product must be returned complete, unused, in original packaging and fully complete with any ancillary parts to obtain the refund.
Items that have been ordered in error or the customer has changed their mind can also be returned but will be subject to a 30% re-stocking fee and can only be returned within 7 days of purchase.
If an item is returned to us within the seven days we will inspect the product, if the product is found to be working correctly, the customer has the option to have the product sent back to them (an additional carriage cost will be charged), collect the machine from us or pay the 30% re-stocking fee as described above.
We can not accept any machines back after the seven day period.
On certain product ranges we offer a hire service where you could try the machine before you buy. But if you are unsure on the compatability, functions or how the machine operates please feel free to call us on 08456 44 22 10 before purchase, Where we will be more than happy to answer any questions.
Please report any shortages or damages within 24 hours of delivery, as we cannot rectify any problems after this period. Goods signed for will be treated as being received in good condition.
Software is non-returnable. We are not responsible for loss of data or corrupt data. The Customer is responsible for software compatibility and cable connectivity with their existing operating system.
Special order items such as slat wall, shop counters and custom printed labels are non-returnable as are ink rollers and till rolls.
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Shopstuff Ltd ~ Unit 60A ~ Kirby Road ~ Coventry ~ CV5 6HN Cash Registers ~ Note Counters ~ Coin Sorters ~ Tegometall Shop Shelving ~ Tellermate Coin & Note Counters ~ Meto Price Guns |
