|Returns Policy We sell commercial equipment and therefore any order accepted is classed as a "business to business" transaction. These transactions are not covered by public consumer law, but by business law. By ordering from Shopstuff (either online or over the phone) you are accepting that the transaction is "business to business" and that the item ordered is being used in a business associated to you and not for personal use. We have extensive information on all our products online and remember you can call us before ordering to double check suitability. We have included extensive product information and in some cases demonstration videos to encourage all customers to order the correct machine for their requirements. Alternatively, we have a showroom you can visit to see goods before purchasing (please call beforehand to check item availability). Please note showroom prices may vary from the internet exclusive deals available.|
All machines come with a twelve months manufacturers warranty unless stated in the product description or the customer opts out.
We strongly recommend that all original packaging and parts are retained for the warranty period, as we cannot accept machines back without their original packaging and complete as they were went sent to you.
If the product you have purchased develops a proven and accepted (by Shopstuff Ltd) fault within the first seven days from delivery you may return it to us for a full refund excluding the carriage charge. Items with carriage included will have a set fee of £10 + vat deducted from the purchase price. The cost of returning the product is the responsibility of the customer. The product must be returned complete, unused, in original packaging and fully complete with any ancillary parts to obtain a full refund. Machines sent back not complete will be credited minus the cost of replacing these parts.
Items that have been ordered in error or the customer has changed their mind can also be returned, but will be subject to a 30% re-stocking fee and can only be returned within 7 days of purchase.
If an item is returned to us within the seven days as faulty we will inspect the product, if the product is found to be working correctly, the customer has the option to have the product sent back to them (an additional labour charge for inspecting the machine will be applied as will a carriage charge for returning the machine to the customer), collect the machine from us or pay the 30% re-stocking fee as described above.
Please note that cash registers ordered on our Bronze Service cannot be returned under any circumstances.
Any machine wishing to be returned after 7 days for what ever reason, can only be done so with prior agreement by Shopstuff Ltd, however we are not legally bound to do so. Any return period after the 7 days will be treated as a hire and the appropriate hire charge made for this machine and deducted from any refund or credit offered
On certain product ranges we offer a hire service where you could try the machine before you buy. But if you are unsure on the compatibility, functions or how the machine operates please feel free to call us on 08456 44 22 10 before purchase, Where we will be more than happy to answer any questions. Each machine we offer is available for demonstration, inspection or trial in our showroom in Coventry before committing to purchase.
Please report any shortages or damages within 24 hours of delivery, as we cannot rectify any problems after this period. Goods signed for as 'Unchecked' will be treated as being received in good condition.
Software is non-returnable. We are not responsible for loss of data or corrupt data. The Customer is responsible for software compatibility and cable connectivity with their existing operating system. No technical support is provided with software - unless by specific prior agreement.
Special order items such as shelving, slat wall, shop counters, mannequins, safes, barcode labels and custom printed labels are non-returnable as are ink rollers and till rolls. With this in mind please insure that you order the correct product for your requirements. The charge for programming and supporting cash registers is non-refundable under any circumstances.
Orders cancelled before the items have been dispatched will be subject to a administrative charge of £15 or 10% of purchase price, whichever is higher. This charge is to cover the bank charges on processing then refunding a card payment and to cover our admin for processing the order. If you are unsure about placing your order please contact us before placing the order.
Please click here to download your returns form.