| About Us Shopstuff are based in Coventry and have been supplying retail equipment since 1994. We pride ourselves on our service and on our competitive pricing. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: Shopstuff Ltd Unit 60A Kirby Road Earlsdon Coventry West Midlands CV5 6HN Phone: 08456 442210 Fax: 08456 443075 |
| Making A Purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. Any advertised discounts will be automatically applied to your shopping cart before payment details are required. We accept by credit card, debit card, bank transfer or cheque. If you want to pay by cheque or by bank transfer, place your order online and instead of entering credit or debit card details you can choose 'proforma invoice' and we will email you a 'preinvoice'. Then, on receipt of payment, your order will be dispatched. If you wish to pay by credit card, but do not wish to pay online, simply submit your order online in the usual fashion and choose 'proforma invoice' as your method of payment then phone us up with the last four digits of your internet order number and your payment details. If you have made a mistake in your order and cannot correct it in the shopping cart contact us and we will correct the mistake. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Select Your Delivery Time Slot (Deliveries Are Monday-Friday): The vast majority of our products are held in stock. Where possible all orders received before 3pm will be sent out the same day via Interlink Express. If you have chosen the 'Email &Text Alert Of Delivery Time' Service you will receive an email and text message on the day of delivery with a 1 hour delivery window. We are currently unable to offer this Text Alert Of Delivery Time Service and the Email tracking service on larger or special order items such as Tegometall Shelving, Card Racks, Slat Wall panels or Mannqeuins as due to their size they are often sent via other courier services. Regrettably, the Text Alert Of Delivery Time is only available for non-remote areas of the Uk mainland and not for off shore or remote areas. Shopstuff cannot be held liable for any deliveries not made due to customer not being in to receive delivery regardless of whether the delivery attempt is made within the 1 hour window or not. Please remeber that the 1 hour window is a 'best estimate' and not a guarantee by the courier firm. Please ensure that your email address and mobile phone number are entered correctly and that your spam settings do not block our emails. Shopstuff cannot be held responsible for any emails or text messages not being received. If there is an unforeseen problem with your order we will contact you. Please make sure you are in to receive your delivery. Re-delivery costs incurred by no-one being available to sign for the goods, or through incorrect delivery information being submitted will be passed onto the customer. Shopstuff or the delivery organisations we use cannot be held liable for any costs or inconveniences incurred through delays to a delivery caused by adverse weather conditions. If you decide not to receive the delivery in the permissable period we reserve the right to charge a handling fee of £20 + vat to cover our adminstration and delivery costs, as we will not be entitled to any refund from the delivery company. We guarantee that all deliveries will be made within the published mail order guidelines of 28 days. If you have not received your order within 28 days we will cancel your order if you are not satisfied and refund you in full (this does not apply to custom print jobs or special order non-stock items). Most products (excluding shelving, mannequins and slat wall) are available for customer collection from our showroom in Coventry. All orders must be placed online to obtain exclusive web pricing. A small admin charge of £2.99 is applied to the total order. Please allow at least 4 working hours before collecting your order. Orders are only available for collection between 10am and 4pm Monday - Friday. We would always recommend phoning us on 08456 442210 prior to departure to confirm we have received and processed your order. Shelving & Slat Wall Shelving orders are usually delivered within 2 working days - we strive for next day where possible - if you have a particular delivery date requirement please tell us and we will accommodate where possible. Due to the weight, size and vast number of possible combinations our shopping cart cannot always predict the shipping cost until we have picked your order. Should the cost vary significantly from the price quoted on the website we will contact you before processing your order. The minimum charge for any shelving delivery is £15.00. Please note that all shelving delivery services provided by Shopstuff Ltd are out sourced to transport companies. All clients of Shopstuff Ltd who use this service do so with the understanding that no claim can be entertained for late delivery, which may result in the increased expenditure by the purchaser. Any claims for damages must be reported to Shopstuff Ltd within 24 hours of the receipt of the goods. Any claims after the 24 hours cannot be submitted for claim approval. Deliveries signed for 'Unchecked' are treated as being received in good condition. All invoices are sent with goods as standard, apart from non-stock items - unless requested otherwise. |
| Tax Charges For orders made from the UK 20% VAT is added. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. There has been no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted using a SSL server. However, we understand that some people do not like giving their credit card details online. With this in mind you can place an order online and choose 'proforma invoice' - your order will then be on our system and you can contact us directly with your credit card - either over the phone or in our showroom. We also accept payment by cheque or BACS - please contact us for details. We take credit card fraud very seriously and reserve the right to issue our own further checks if our system detects an anomaly, these checks are in addition to the ones carried out by the card payment processors and are put in place to protect card holders. A security check may be triggered for some of the following reasons: Incomplete data given on the order Data not matched by credit card provider (CVV code and address) Delivery address different to the Invoice address Delivery address in a listed credit card fraud area Use of a foreign credit card Unusual items ordered No visual verification on mapping software. Less than 1% of our orders are subject to a security check invesitgation, but please be aware that if your order is checked there may be a delay in processing it. |
| Guarantee All of our products come with the standard manufacturers guarantee (unless stated). The cost of shipping any faulty items back to us is at the customers cost, however we can arrange a collection in certain circumstances at a cost of £25.00 up to 10kg. All cash registers are supplied with standard manufacturers guarantee. All Sharp models starting XE-A come with 12 months on-site warranty. This warranty is run by Sharpserv who - in the unlikely event of a fault developing within the first 12 months - can be contacted on 0870 738 0000. This service is only valid in the UK mainland and only becomes active after 21 days have elapsed since delivery of the machine and they have received your completed warranty registration form. All other manufacturers offer a return to base warranty were the customer would have to send the machine (at their own cost) back to Shopstuff Ltd. Shopstuff Ltd would then forward it at our cost to the manufacturer, once repaired the customer will be given the option to collect the machine from us or have it shipped back to you at a fixed cost of £9.95. This is standard practice in mail or online order industry. |
| Privacy Policy Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. |
| Returns Policy We sell commercial equipment and therefore any order accepted is classed as a "business to business" transaction. These transactions are not covered by public consumer law, but by business law. By ordering from Shopstuff (either online or over the phone) you are accepting that the transaction is "business to business" and that the item ordered is being used in a business associated to you and not for personal use. We have extensive information on all our products online and remember you can call us before ordering to double check suitability. We have included extensive product information and in some cases demonstration videos to encourage all customers to order the correct machine for their requirements. Alternatively, we have a showroom you can visit to see goods before purchasing (please call beforehand to check item availability). Please note showroom prices may vary from the internet exclusive deals available. All machines come with a twelve months manufacturers warranty unless stated in the product description or the customer opts out. We strongly recommend that all original packaging and parts are retained for the warranty period, as we cannot accept machines back without their original packaging and complete as they were went sent to you. If the product you have purchased develops a proven and accepted (by Shopstuff Ltd) fault within the first seven days from delivery you may return it to us for a full refund excluding the carriage charge. Items with carriage included will have a set fee of £10 + vat deducted from the purchase price. The cost of returning the product is the responsibility of the customer. The product must be returned complete, unused, in original packaging and fully complete with any ancillary parts to obtain a full refund. Machines sent back not complete will be credited minus the cost of replacing these parts. Items that have been ordered in error or the customer has changed their mind can also be returned, but will be subject to a 30% re-stocking fee and can only be returned within 7 days of purchase. If an item is returned to us within the seven days as faulty we will inspect the product, if the product is found to be working correctly, the customer has the option to have the product sent back to them (an additional labour charge for inspecting the machine will be applied as will a carriage charge for returning the machine to the customer), collect the machine from us or pay the 30% re-stocking fee as described above. Please note that cash registers ordered on our Bronze Service cannot be returned under any circumstances. Any machine wishing to be returned after 7 days for what ever reason, can only be done so with prior agreement by Shopstuff Ltd, however we are not legally bound to do so. Any return period after the 7 days will be treated as a hire and the appropriate hire charge made for this machine and deducted from any refund or credit offered On certain product ranges we offer a hire service where you could try the machine before you buy. But if you are unsure on the compatibility, functions or how the machine operates please feel free to call us on 08456 44 22 10 before purchase, Where we will be more than happy to answer any questions. Each machine we offer is available for demonstration, inspection or trial in our showroom in Coventry before committing to purchase. Please report any shortages or damages within 24 hours of delivery, as we cannot rectify any problems after this period. Goods signed for as 'Unchecked' will be treated as being received in good condition. Software is non-returnable. We are not responsible for loss of data or corrupt data. The Customer is responsible for software compatibility and cable connectivity with their existing operating system. No technical support is provided with software - unless by specific prior agreement. Special order items such as shelving, slat wall, shop counters, mannequins, safes, barcode labels and custom printed labels are non-returnable as are ink rollers and till rolls. With this in mind please insure that you order the correct product for your requirements. The charge for programming and supporting cash registers is non-refundable under any circumstances. Orders cancelled before the items have been dispatched will be subject to a administrative charge of £15 or 10% of purchase price, whichever is higher. This charge is to cover the bank charges on processing then refunding a card payment and to cover our admin for processing the order. If you are unsure about placing your order please contact us before placing the order. Please click here to download your returns form. |