- 3 year warranty (return to base).
- 3 years telephone, online and e-mail support.
- Set-Up/Customised Pre-Programming* (meaning the cash register is fully customised to your requirements before dispatch).
- Pre-Dispatch Test (eliminating the slim possibility of receiving a DOA machine).
These are our standard services. However, we realise that current market conditions dictate that all capital equipment purchases are even more price sensitive than normal. We therefore allow you to opt out of these standard services and reduce the inclusive services we offer you in return for further discounts on the cash register. We would always recommend that the till is purchased on our standard service with a three year warranty as a cash register is an integral part of any retail or hospitality business.
If you opt out of the 3 year warranty it will be supplied with a 1 year manufacturer's warranty only.
If you opt out of the telephone support you will not be able to contact us by e-mail or phone for technical assistance, however, we do have certain technical videos available on-line at www.youtube.com. We also accept requests for new videos, however, there is no guarantee on when or if they will be available. You can also upgrade to phone support after the initial till purchase by purchasing a Casio SE-S2000 Technical Support Contract. We strongly recommend that tills are purchased with at least telephone technical support as they are a critical business tool.
If you opt-out of the Set-Up/Customised Pre-Programming service the till will be supplied with the standard manufacturer's set-up only and untested before dispatch.
If you require your cash register to be sent back for repair under warranty simply e-mail us quoting your invoice number and we will send you a returns form by email. Complete this return form and send it back with the cash register (ideally in the original packaging). The customer pays the cost of returning the till back to our UK service centre. We accept no liability for any items damaged in transit to us. We always advise using an insured carrier service to obtain a quote try www.interparcel.co.uk. Upon receipt of the returned cash register we will assess and repair/replace parts as necessary and return within 10 working days whenever possible. If parts are delayed from manufacturer we will inform you of this at the time and give best estimates. We will not be liable for for the loss of any data/programme/totals within the repaired units, or any subsequent or consequential loss.The limit of our liabilities is to the value of the replacement unit. We will return the repaired item at no extra cost if the delivery point is in a non-remote UK mainland location. Remote/highlands/overseas delivery expenses will incur a small surcharge.
If you have any queries regarding any of our cash registers or warranty periods please do not hesitate in contacting us directly before purchase by e-mail on web@shopstuff.co.uk or 08456 44 22 10
*Set-Up/Customised Pre-Programming of the Casio SE-S2000 includes the following: programming of the date and time, setting of the cash register to print receipts, programming of up to 4 lines of text on the receipt header and programming of up to 30 sales departments. The cash register is supplied with a manual so you can set these features up yourself, but we strongly recommend having the cash register set up by us so it is ready to use out of the box. You are then also covered should you have any technical queries on operating or programming the cash register. The cash register is supplied with a manual so you can set these features up yourself, but we strongly recommend having the cash register set up by us so it is ready to use out of the box. You are then also covered should you have any technical queries on operating or programming the cash register.
In order for us to Set-Up/Pre-Program your cash register we need you to download the Casio SE-S2000 Set Up Sheet and send the completed form back to us.
Alternative cash registers: Sharp XE-A207 | Casio SE-S2000 | Sharp XE-A307 | Cash Registers Main Page