FREE Economy Delivery - Up To 10 Working Days - Allows us to schedule dispatch of your order by cheaper methods or to process your order in less busy periods enabling us to pass on savings to you. Most deliveries will require a signature so please ensure address is manned to avoid extra hassle or costs charges in receiving your order.
DPD Next Day With 1 Hour Slot, Mon-Fri 8am-6pm - Your order will be sent with our preferred courier DPD. Your order will be delivered the next working day between 8am and 6pm Monday to Friday. Please provide us with your email address and mobile phone number when you check out - DPD will provide you with an estimated 1 hour delivery slot. 99.7% of all our shipments ordered before 2.30pm arrive the next business day, but please be aware that no guarantees can be given and no compensation is claimable by us from the couriers. Please ensure to provide us with a manned delivery address as a signature will be required on delivery.
Emergency - Subject to availability we also offer a same day service by a fully insured same day delivery company, the cost for this service is based on mileage from CV5 6HN and works out to around £1.20+ vat per mile. Parking and other charges such as congestion charge is extra.
Collection - You are welcome to collect your item from our showroom in Coventry, simply choose collection on the delivery page and you will be guaranteed the exclusive web price. Please allow us time to process your order before collecting - we will notify you by your preferred method when your order is ready. Collections only available between 9am-4pm. Monday - Friday.
Shop Shelving Deliveries -
Shop Shelving Delivery & Ordering Process Information Can Be Found HereThe vast majority of our products are held in stock. Certain large or customised products such as shelving and customised print labels are not held in stock. We aim to despatch as soon as possible (see Shelving section below). Our couriers offer a text and e-mail alert service, if this information is given to us they we will include it in our order processing. Please note that this system is run by our couriers and we have no control over it. Certain off-shore and remote areas will not receive the notifications.
If there is an unforeseen problem with your order we will endeavour to contact you. Please make sure you are in to receive your delivery. Re-delivery costs incurred by no-one being available to sign for the goods, or through incorrect delivery information being submitted will be passed onto the customer. Neither Shopstuff or the delivery organisations we use can be held liable for any costs or inconveniences incurred through delays to a delivery. If you decide not to receive the delivery in the permissible period we reserve the right to charge a handling fee of £20 + vat to cover our administration and delivery costs, as we will not be entitled to any refund from the delivery company. We guarantee that all non-custom deliveries will be made within the published mail order guidelines of 28 days. If you have not received your order within 28 days we will cancel your order if you are not satisfied and refund you in full (this does not apply to long lead time custom print jobs or special order non-stock items).
IMPORTANT INFORMATION ON DAMAGES: In the unfortunate event of your consignment having minor damage upon delivery, then please make a note of the extent of the damages on the driver's delivery note/pad when signing for the goods. Please contact us immediately to report the damage. If the damage is severe then please reject the whole delivery and immediately contact us for a replacement consignment. Any damages or shortages must be reported within 24 hours of receipt of goods. Deliveries signed for 'Unchecked' are treated as being received in good condition.
Please report any shortages or damages within 24 hours of delivery, as we cannot rectify any problems after this period. Goods signed for as 'Unchecked' will be treated as being received in good condition.
All invoices are sent by email as standard.